Privacy Policy

Effective Date: 9 September 2026

This Privacy Policy describes how Soola Accessibility ("we," "us," or "our") collects, uses, and discloses your personal information when you visit www.soola.io (the "Site") or use our scheduling and communication services.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We only collect information that is necessary to connect with you, schedule appointments, and understand how visitors interact with our website.

  • Voluntary Information (Contact & Scheduling): When you book an appointment with us or reach out via a contact form, we collect the personal details you provide. This typically includes your name, email address, phone number, and any notes or context you provide regarding your appointment.
  • Automated Device Information: When you browse the Site, our hosting provider, Squarespace, automatically collects certain technical details. This includes your browser type, IP address, time zone, and details about how you navigate the site (such as pages viewed or referring websites).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website.
  • Manage, schedule, and send reminders for your appointments.
  • Communicate with you and respond directly to your inquiries.
  • Analyze website traffic to improve our site's user experience.

3. Third-Party Services We Use

We do not sell your personal data. We only share your information with trusted service providers who help us run our business:

  • Squarespace (Website Hosting & Analytics): Our website is hosted by Squarespace, Inc. We use Squarespace’s built-in analytics to understand website traffic and performance. Squarespace processes this data on our behalf.
  • Cal.com (Scheduling): We use Cal.com to manage our appointment bookings. When you schedule a meeting, the data you enter is processed by Cal.com to confirm the booking and sync it with our calendar.
  • Google Workspace (Communication & Calendar): We use Google Workspace to manage our business emails and internal calendars. When you email us or book an appointment via Cal.com, that data is routed through or stored within our secure Google Workspace account.

4. International Data Transfers

Our primary service providers (Squarespace and Google) are based in the United States. If you are visiting from the European Economic Area (EEA), United Kingdom, or Switzerland, your data will be transferred across international borders.

To protect your data, our providers rely on approved legal mechanisms. Both Squarespace, Inc. and Google LLC are certified under the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the DPF, and the Swiss-U.S. DPF. They also utilize Standard Contractual Clauses (SCCs) to ensure European privacy standards are upheld globally.

5. Cookies

We use cookies to ensure our website functions correctly and to collect analytical data.

  • Functional Cookies: Squarespace uses essential cookies to securely run the website and allow you to navigate its features.
  • Analytics Cookies: These cookies collect anonymous information about how visitors use the site so we can improve its layout and content.

You can manage or decline cookies at any time via the cookie banner on our website or through your browser settings.

6. Your Rights (GDPR and Regional Privacy Laws)

Depending on your physical location, you may have specific rights regarding your personal information, including:

  • The right to access the personal data we hold about you.
  • The right to request that we correct inaccurate data.
  • The right to request the deletion of your personal data.
  • The right to object to or restrict the processing of your data.

To exercise any of these rights, please contact us at the email address listed below.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at privacy@soola.io.